Frequently Asked Questions
Check in is 4:00 pm and check out is 11am. Requests can be made for Early Check-in Late Check-out but these are occupancy related and cannot be guaranteed. We will do our best to accommodate when possible.
Visit our front desk and a bellman would be happy to arrange for baggage storage
Yes. Overnight parking based upon availability.
Standard rooms have a guest limit of 2 - 4 guests and studio suites can accommodate up to 6 guests
In our standard category we offer 1 double, 1 queen, 2 double beds, 1 king bed and in our suites category we offer 1 bedroom jr. suites and studio suites
Shuttle service is not available from downtown Vancouver hotels to YVR
Shuttle Service in not available
As of January 1, 2017 we have become a pet free hotel with the exception of LICENSED service animals
16 and under stay free when sharing with their parents
A credit card in the name of the primary guest is required for check-in at this property. Payment upon check-out can be made by cash, debit or credit card.
Each rate code has a unique set of deposit and cancellation conditions. Please carefully read the rate requirements for each promotion. Some will require full deposit and are non refundable
Self Serve Guest Laundry is available on our first floor at a cost of $3.00 per wash and $3.00 per dry. Detergent and dryer sheets are available for purchase.
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Hallmark Hospitality.
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